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Direct TV Sucks
Thursday, February 14, 2008
Here is a letter written to Best Buy;
I'm writing to bring your attention to a problem I've had with overall experience with one of your products. I hope Best Buy will address this problem to my satisfaction. This concerns a retailer located at Houston, Texas. This incident has left me extremely angry.
Here's my problem: We received a Direct TV Dish from our son for Christmas. As instructed by Best Buy (BB) we called their installer's phone number and made an appointment to have the dish installed. It was installed and the installer with Digivision installed our dish on our composition shingles with glue and (6) lag bolts. We had so much trouble with Direct TV, we just had the dish taken out and went back to cable, for many reasons. The dish damaged our roof and pulled up shingles with the base of the dish. I called Direct TV and they said they were not responsible for the damage and that the dish should not have been installed on shingles like that. Even the local BB store that I took the dish back to also were taken back at the shingles that were still stuck to the base of the dish. They even took digital pictures of the damaged shingles for me. I called the number my local BB store asked me to call, Digivision, and they told me they were not responsible either and that the contractor in Houston was responsible and the manager at Digivision in Buffalo New York Ann, started yelling at me on the phone. I asked for her supervisor and she told me she did not have a supervisor. My wife called the the installer's number in Houston (Digital Direct) and the Manager, Terry Adams, hung the phone up on her. We paid an extra $80.00 to have the extra box hooked up which nobody told us we would have to pay and now we have a hole in our roof due to the faulty installation of the satelite dish by Digital Direct. Nobody is taking responsibility for the damage to our roof.
Here's how you can help: Have someone take the responsibility for the damage to our roof and reimburse us for the extra installation of the second box which was never explained to us.
I occasionally use Best Buy for electronics.
Based on all of my dealings with your company, I am fairly unhappy. I have decided I may do business with you again. Also, I might recommend your company to others.
If you were to correct this problem, I definitely would pay more if the improvement increased my satisfaction.
I know you like to keep your customers happy, so I am sure you'll take steps to rectify this situation. I expect to hear from you soon. Thank you.
Posted by Mike at 02:39:48