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Credit Cards News

Phone

By phone:  1-866-225-9725 or 877-523-0478 If all else fails call Michelle Marin, 212-420-0880.

Contact your dedicated Customer Service Team at 302-622-8990.

Credit Card Activation    1-877-408-8866

Fax Number       1-866-823-8178

International (Call us Collect)      1-302-255-8888

For questions about your account call the number on the back of your card or for general questions call us at 877-523-0478. We are available 24 hours a day, 7 days a week. Sometimes you need to talk to a knowledgeable person, so we're standing by to provide answers and quick resolution to your credit card needs. A Relationship Manager will be available to as sist you 24 hours a day, 7 days a week.

What you need to provide:

    Your name and address

    A day time telephone number where we can contact you

    A clear description of your concern or problem

We aim to resolve your complaint as quickly as possible; however, at times, additional research may be warranted and it may take longer to resolve your complaint. In cases such as this, we will:

    Write to you within five working days

    Provide you with a case number

    Keep you updated with our progress

    Provide you with final resolution

 

By U.S. Mail:

Card Services

PO Box 8801

Wilmington, DE 19899-8801

Mail

If you need to send us written correspondence, please send it to:

General Correspondence

Card Services

PO Box 8801

Wilmington, DE 19899-8801

Credit Card Billing Disputes

Card Services

PO Box 8802

Wilmington, DE 19899-8802

 

For your convenience, you can obtain quick automated responses to the following:

Check current balance

Check available credit

Pay your credit card

Most recent payment

Minimum payment due

Payment due date

Transfer a balance

Change your PIN

Check credit card transactions

Complaint Policy Statement

Barclaycard US is committed to providing quality products and services to our customers. To do this, Barclaycard seeks opportunities to make lives simpler for our customers, provide avenues for our customers to report any form of dissatisfaction that they may have, and establish complaints principles that aim to:

Ensure that all customers are treated fairly, effectively and promptly.

Embed our complaints principles and standardize how complaints are reviewed across the organization.

Ensure that staff uses their judgment and the standards set by Barclays / Barclaycard to reach suitable, consistent and timely decisions.

Ensure that complainants are kept up to date on complaint status and resolution.

Certify all staff on our Complaints policy and principles.

Barclaycard US complainants can expect the following specific standards:

Commitment: All Barclaycard US staff will provide an efficient and fair resolution of complaints at all levels.

Fairness: Barclaycard US complaints-handling policy recognizes the need to be fair to the complainant. All facts will be reviewed in order to form a cohesive picture of the customer’s circumstances and the case as a whole and weighted according to relevance. Barclaycard US will ensure that each complaint is reviewed on its individual merit and that a full and fair outcome is delivered to the customer.

Barclaycard US staff will fully explain the resolution and any actions that will be undertaken with the customer, check they understand, are satisfied and that they are aware the complaint is considered resolved / closed.

Resources: All Barclaycard US staff are educated on the Complaint policy and receive yearly training that is applicable to their business area.

Visibility: Barclaycard US provides avenues for complainants to lodge complaints, including phone, internet, fax, and when appropriate will provide accommodations for complainants who have special needs.

Access: Barclaycard US complaints-handling avenues are readily available to the general public and are flexible, free and easy to use.

As sistance: Staff will as sist customers and non-customers in accessing the complaints-handling process and will as sist with the formulation of the complaint. Staff will also provide as sistance to those individuals who may have special needs.

Responsiveness: Barclaycard US deals with complaints promptly and courteously.

What if I am unhappy?

Barclaycard strives to make it easy for your voice to be heard. If you are unhappy and would like to submit a complaint, you can do so either by, U.S. mail, or by phone. Our contact details are listed below.

Finally, we value your feedback. Please help us to get it right every time, for every customer.

Credit Bureau Disputes

Card Services

PO Box 8803

Wilmington, DE 19899-8803

Credit Card Payments

Card Services

P.O. Box 13337

Philadelphia, PA 19101-3337

Overnight Credit Card Payments

(Using specific labels and envelopes through

UPS, Mail Boxes Etc., FedEx, U.S. Mail)

Remitco

Card Services

Lock Box 913337

2080 Cabot Boulevard West

Langhorne, PA 19047

Physical Address

Barclays Bank Delaware

125 South West Street

Wilmington, DE 19801

Email

Send us a message without ever having to leave our site. To send us a secure message, simply log in to your account and select CONTACT US. To view your messages, log in to your account and select MY MESSAGES from the ALERTS/PROFILE menu.

Mobile Payments

More convenience, security and control.

That's what we see as the future of payments. We have been pioneering the future of payments in the UK, South Africa and now the US — focused on helping our customers pay with "tap and go" cards, contactless stickers and mobile phones. We have millions of customers in the UK with contactless cards. Soon, in the UK and US, you'll see mobile payments that make it easier and secure for customers to pay with their smart phone devices.

Mobile Payments

Simplicity

Make a payment with your mobile phone – without taking a card out of your wallet. Tap and go wherever you see a contactless terminal and spend less time in line.

Security

You'll get the same fraud protection from your mobile and contactless payments as you do with any other card, PIN or paper transaction.*

Control

Manage reward points, compare prices and research products as you shop. Get real-time access to info related to your transactions.

Connectivity

Enjoy services that empower you to manage your account on your mobile, apps that enable you to leverage social networks to share purchases, reviews, recommendations and experiences.

The best news of all is that mobile payments will allow you to take advantage of special coupons, offers and reward redemption right from your phone, as well as one click servicing with live agents.

 

While the future of payments is still being developed, one thing is certain, you the customer will be more in control and able to move effortlessly through shopping as we know it today.

*Just like Chip & PIN payments, you’ll enjoy the same fraud protection on contactless payments. So if your card or phone is misused by someone without your permission, you won’t be liable for losses. To be extra careful, we’ll occasionally ask you to enter your PIN to complete a payment.

 

 

 

 

Email

 

Email us. You can send us a message, safely and securely, without ever leaving our site, and we'll respond within 24 hours.

 

Phone

 

For questions about your account call the number on the back of your card or for general questions call us at 877-523-0478. We are available 24 hours a day, 7 days a week. Sometimes you need to talk to a knowledgeable person, so we're standing by to provide answers and quick resolution to your credit card needs. A Relationship Manager will be available to as sist you 24 hours a day, 7 days a week.

 

Mail

 

If you need to send us written correspondence, here's where you should send it:

 

General Correspondence

Card Services

PO Box 8801

Wilmington, DE 19899-8801

Credit Card Billing Disputes

Card Services

PO Box 8802

Wilmington, DE 19899-8802

Credit Bureau Disputes

Card Services

PO Box 8803

Wilmington, DE 19899-8803

Credit Card Payments

Card Services

P.O. Box 13337

Philadelphia, PA 19101-3337

Overnight Credit Card Payments

(Using specific labels and envelopes through UPS, Mail Boxes Etc., FedEx, U.S. Mail)

Remitco Card Services

Lock Box 913337

2080 Cabot Boulevard West

Langhorne, PA 19047

 

    Note when sending in a payment please be sure to include a payment coupon. If you do not have your current payment coupon there may be a delay in crediting your payment.

 

 

Call us

We're only a phone call away

 

To find out more or apply for a product or service, you can find the right phone number here. They're listed alphabetically by service and include the number to call for lost or stolen cards (under L). If you're an existing customer, you can also call us on 08457 555 555.

 

Read our call charges and information

 

The Online Banking Helpdesk is only for customers wanting help or information on Online Banking.

 

UK #’s For Barclay Bank

 

A

Accessible services          0800 400 100 (select option 3)     For information on products and services in Braille, large print or audio tapes. Order brochures through our Accessible services (Link opens in a new window) website

B

Barclaycard

Customer services for existing customers             0844 811 9111    Lines open 24 hours, seven days a week

For information and to apply      0845 766 0758    Lines open Monday to Friday 8am-8pm and Saturday 8am-2pm

Deaf helpline (Minicom)               0844 811 9191    Lines open 24 hours, seven days a week

Barclaycard Internet Banking      0844 556 0105 (Outside the UK dial +44 1642 332 308)      Lines open Monday to Friday 8am-10pm, Saturday 10am-6pm, Sunday 11am-7pm

Branches

For locations, phone numbers, opening hours and disability access information                 0800 400 100 (Select option 3)                 Lines open Monday to Sunday 7am-11pm

Use our Branch locator (Link opens in a new window)

C

Cardholder protection

For information and to register 0844 848 2916

Report lost or stolen cards (Existing customers)                 0808 100 6667 (Outside the UK dial +44 1904 544 666)      Lines open 24 hours, seven days a week. UK calls are free. You can reverse charge outside the UK

Cash machines 0800 400 100 (select option 1)     Lines open Monday to Sunday 8am-11pm. Find a cash machine (Link opens in a new window)

Current accounts

Existing customers - general enquiries and account servicing through our Telephone Banking service (please register for this first)              08457 555555  (outside the UK dial +44 24 7684 2100)       24-hour push button service. Talk to an adviser Monday to Sunday 7am-11pm

 

To register for Telephone Banking, call the number at the top of your statement. Lines open Monday to Sunday 7am-11pm

Helpline for First Additions account holders         0845 600 7722    These helplines are only available to account holder of First Additions, Additions, or Additions Plus

Helpline for Additions account holders   0845 723 1103

Helpline for Additions Plus account holders         0845 300 3466

For all other current accounts, including youth accounts, students & graduates, visit your local Barclays branch. Find a branch (Link opens in a new window)

F

Fraud

To contact us if you believe your account has been fraudulently used     0845 7555 555    Talk to an adviser Monday to Sunday 7am-11pm

I

Insurance

Car insurance     To apply: 0800 197 1150 (please quote INT)          Get a quote online

Lines are open Monday-Friday 8am-10pm, Saturday 8am-6pm and Sunday 10am-4pm

Life insurance    0800 046 6171    Get a Find out more online

Lines are open Monday-Friday 8am-9pm, Saturday 9am-5pm and Sunday 10am-4pm

Health cover      0800 316 2825    Get a quote online

Lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm

Home insurance

(building and contents)                 0800 068 8097 or Textphone: 0800 828 925            Get a quote (Link opens in a new window) online

Lines open Monday to Friday 8am-10pm, Saturday 8am-6pm and Sunday 10am-4pm

Travel insurance               0800 107 7168    Get a quote online

Lines open Monday to Friday 8am-8pm, Saturday 8am-7pm and Sunday 9am-5pm

 

Payment Protection Insurance

 

For further information relevant to PPI, please refer to www.barclays.co.uk/PPIinformation (Link opens in a new window)

                0500 500 700 or Disability helpline: 0800 400 100                 Lines open Monday to Friday 8am-10pm

International Banking     +44 1202 648 921              See our International Banking site (Link opens in a new window)

Interest rates    0845 603 0845    Look at All savings interest rates online

Lines open Monday to Friday 8.30am-5.30pm and Saturday 9am-1pm.

Investments

Barclays Investments – new customers and existing customers who bought online via Barclays investments        0800 445 443                 Lines are open Monday to Friday 8am to 7pm and Saturday 9am to 3:30pm

Investment ISAs – new customers and existing customers who bought online via Barclays Investments                 0800 445 443                 Lines are open Monday to Friday 8am to 7pm and Saturday 9am to 3:30pm

Enquiries about investments bought via Barclays Financial Planning          0845 600 6543    Lines open Monday to Friday 8.30am to 5.30pm

L

Life insurance    0800 068 2237    Find out more

Lines are open Monday-Friday 8am-9pm, Saturday 9am-5pm and Sunday 10am-4pm

Loans

Barclayloan

For information and to apply      0800 716 598       Lines open Monday to Sunday 8am-10pm.

 

Existing Online Banking customers can apply in Online Banking for a Barclayloan. Loans overview (Link opens in a new window)

If you aren't a Barclays customer, visit any branch

Barclayloan Plus

For information and to apply      0800 716 598       Lines open Monday to Sunday 8am-10pm.

Homeowner loan

For information and to apply      0800 183 0513    Apply online

Lines are open Monday to Friday 9am-7.30pm and Saturday 9am-5pm.

Career development loan

To request an application form 0845 607 0080    Lines open Monday to Sunday 8:30am-8pm.

For information or to apply (existing current account customers)              0845 609 0060

(Select option 2) Textphone: 0500 442211             Lines open Monday to Friday 9am-7pm

Lost and stolen cards

To report your Barclays debit card lost or stolen                 08700 104503 (outside the UK dial +44 1928 584421).        Lines open 24 hours, seven days a week.

Lost or stolen card?

Cardholder Protection

To cancel all your cards, for existing policy holders only 0808 100 6667 (outside the UK dial +44 1904 544 666)       Lines open 24 hours, seven days a week. UK calls are free. You can reverse charges outside the UK.

M

Mortgages

For new mortgages and additional borrowing     0800 316 5500    Lines open Monday to Friday 9am-8pm and Saturday 9am-2pm

For existing mortgage queries    0800 022 4022    Lines open Monday to Friday 8:30am-5:30pm

Buy to Let mortgages (sales)       0845 075 7060    Lines open Monday to Friday 9am-6pm

Buy to Let mortgages (servicing)               0845 604 0581    Lines open Monday to Friday 9am-5pm

O

Online Banking Helpdesk

If you've forgotten your log-in details (pa sscode, membership number, memorable word)                          Re-set log-in details (Link opens in a new window)

To register if you have a current account and Connect/VISA Electron card                             Register for Online Banking (Link opens in a new window)

To register without a Connect card or if you're an existing user needing help       0845 600 2323 (outside the UK dial +44 247 684 2063)             Lines open Monday to Sunday 7am-11pm.

Overdrafts

Existing Online Banking customers                           Overdraft overview (Link opens in a new window)   to apply for an overdraft or visit any branch.

P

Premier Banking               0845 850 1000     

Protection and pensions

Critical illness, income protection, stakeholder pensions                0845 070 5099    Lines open Monday to Friday 9am-5pm.

S

Savings

New customers                                See our savings accounts or contact any branch.

Existing Barclays customers         08457 555555     Existing Barclays customers only.

E-savings Account

(for Online Banking customers only)                       Existing Online Banking customers can apply online for E-savings. e-savings overview (Link opens in a new window)

Euro Savings Account     0845 600 6664

(Select option 2)               Lines open Monday to Friday 8am-8pm.

Barclays Treasury Deposits                          Apply in your local branch. Find a branch (Link opens in a new window)

Cash ISA & Savings Bonds servicing requests (existing customers only)   0845 603 0845

Textphone: 0800 783 7303            Lines open Monday to Friday 8:30am-5:30pm and Saturday 9am-1pm

Tax-free savings

For help on whether you're eligible to receive interest tax-free, call the HM Revenue & Customs Registration Helpline   0845 980 0645               Lines open Monday to Thursday 8.30am-5pm and Friday 8.30am-4.30pm

T

Telephone Banking

To register          Call the number at the top of your statment       Lines open Monday to Sunday 7am-11pm

For existing customers to call      08457 555555 (outside the UK dial +44 24 7684 2100)        24 hour push-button service.

Talk to an adviser Monday to Sunday 7am-11pm.

Travel insurance               0800 107 7168    Get a quote online.

Lines open Monday to Friday 8am-8pm, Saturday 8am-7pm and Sunday 9am-5pm.

Travel money & travellers cheques          0845 600 80 90 (Select option 3)                 Lines open Monday to Friday 8am-8pm and Saturday 9am-5pm.

You can also apply online from our Foreign Currency Account page

W

Will writing and Executor and Trustee Service     08457 660 936 Textphone: 0845 601 0037               For more information and to apply, visit the Executor and Trustee Service (Link opens in a new window) website.

Lines open Monday to Friday 9am-5pm

Important information about our phone numbers and call charges

The Textphone numbers quoted are for use by hearing impaired customers who have access to a Textphone or Minicom. Where no Textphone number is listed, you can call us using TextDirect.

To maintain a quality service, we may monitor or record phone calls. The following is a guide to call charges from landlines within the UK: Read our call charges and information

Barclaycard Botswana

About Barclaycard

A Barclaycard credit card is the ultimate tool for living life to the full. Barclaycard is the market leader in Credit Card business in Botswana with a command in market share of over 60%. We are the pioneers and gurus of the credit card business in Botswana having launched the product in November 2001. Since then we have grown tremendously every year to reach every City and Village in Botswana catering for almost all the income segments and meeting the needs of almost every type of company, large or small.

The Benefits

A Barclaycard credit card gives you the following irresistible advantages:

    Low joining fee

    Safer than carrying cash

    Convenience when shopping

    Up to 56 days interest-free credit

    Access to cash from ATM’s, 24 hours a day

    Accepted in over 150 countries around the world

    Detailed statements every month to help you budget

    A way of borrowing over a time period that suits you

    A quick and convenient way of paying wherever you see the VISA sign

 

Products

We believe in giving the best to our customers to enable them to get the most out of life. Barclaycard offers you the diverse exciting card options, each one fully packed with irresistible benefits just for you. Pick the card that suits you best and enjoy the lifestyle of your dreams.

Barclaycard Clas sic

A credit card that can help you manage your finances better tailor made specifically for low to middle income earners. Put simply, it is the bank in your pocket allowing you to buy now and pay later.

Barclaycard Prestige

This is the card exclusively aligned to Barclays Prestige plus account holders. It is the ultimate reward for being a prestige customer offering among other many benefits higher credit limits for your convenience.

Barclaycard Contact Centre

As a way of upholding customer service and putting out customers first, there is also a dedicated Customer Service team at Barclaycard to help you with any question relating to your specific Barclaycard account. If you need help, please telephone our Customer Services Department on a toll free number 0800 600 444 [between 8am and 11pm Monday to Sunday] and our helpful staff will be ready to as sist you.

Application Process

Almost everyone salaried in Botswana can get a Barclaycard as long as you meet these criteria:

    You must be 18 years or older

    You must be younger than 65 years of age

    You must be a Barclays Bank account holder

    You must be salaried or receiving a regular income of BWP750 or more

Barclaycard Merchants

We have over 800 Merchant accounts with us comprising large multinational chain groups to individual and Barclaycard processes these transactions made by customers with ease supported by a robust technology and system support. This was traditionally done by the Zip-Zap imprinters manually but today merchants have electronic terminals at their point of sales.

POS Machines

There is something you should know if you are looking at installing a POS Machine in your business: right from the start, Barclaycard has led the way in the credit card business so get in touch with our Merchant Advisors on +267 3952205 or +267 3951034

Barclaycard Acquiring    

Security Statement

Your online security is our #1 concern. Nothing is more important. Our job is to make sure your credit card account and personal information are always secure. My colleagues and I have been given extraordinary resources and the latest state-of-the-art technology to provide you with a secure online environment.

I'm proud of the security system we have created. Because of this commitment to security, your account and personal information are safe within Barclays and when you communicate with Barclays.

If you have any questions about our security measures, credit card customers can email us at security@BarclaycardUS.com or contact a Customer Care Representative at 1-877-523-0478.

Karen Smithson

Barclays Colleague and Customer

Our Security Measures

Here are some of the ways we provide the utmost in online security:

    We use Secure Sockets Layer and Transport Layer Security to provide a 128-bit secure link between your browser and us. A Global Digital certificate signed by Verisign as sures that you are, in fact, communicating with Barclays and not a copycat site.

    We have built a time-out into your logon session. Your connection to our site will be closed after a period of inactivity. This protects you in case you forget to sign out.

    We use firewalls and other technology to block unauthorized traffic to our site. Our state-of-the-art monitoring equipment ensures that unauthorized access is prevented.

    Information is always encrypted between areas of Barclays and between Barclays and our partners. Not only is communication between you and Barclays encrypted, but also between Barclays and its business partners. It's one more way to ensure the security of your personal information.

Our Email Security Standards

All of our legitimate emails that you receive will contain four pieces of consistent information to enable you to easily verify if an email related to your account is authentic:

    Your first and last name.

    The last four digits of your credit card account number.

    Our mailing address along with information on how to contact us via email or by phone.

    A unique tracking identification that we can use to verify the email; if you have any doubts about the authenticity of an email, please call the phone number on the back of your card to speak with a Relationship Manager.

In addition, we will never ask you in an email to verify sensitive information such as your full account number, Username, Pas sword or Social Security Number.

What You Can Do to Protect Your Security

In addition to the latest security technology, here are some tips to protect your security:

Know WHO you are dealing with.

    Interact with reputable companies. If you are unsure of the company, ask for paper brochures/materials to be sent to your home.

    Check to be sure you are on the website of the company with which you want to do business. Website names (URLs) that are very similar to those of legitimate companies can easily be created by someone intending to commit fraud.

    Take the time to read the provider's Website Privacy Policy before proceeding. This should outline both the company's security measures and personal information sharing policies. Protect your personal information.

    Never disclose your pas sword to anyone, even a customer service representative from that company.

    Only provide merchants information necessary for the transaction.

    Ensure the site is encrypted before providing credit card or other personal information. Look for a key or lock on your screen.

    Use unique pas swords - avoid date of birth, Social Security Number, or simple words.

    Avoid sending personal information via email unless the security is specifically outlined.

    Always keep a record of your online transactions.

    Use a secure browser.

Protect your personal information.

    Never disclose your pas sword to anyone, even a customer service representative from that company.

    Only provide merchants information necessary for the transaction.

    Ensure the site is encrypted before providing credit card or other personal information. Look for a key or lock on your screen.

    Use unique pas swords - avoid date of birth, Social Security Number, or simple words.

    Avoid sending personal information via email unless the security is specifically outlined.

    Always keep a record of your online transactions.

    Use a secure browser.

Protect yourself from email scams.

Barclays is committed to keeping your information secure. You can protect yourself by being aware of common tricks used to obtain access to your information.

Recently, some reputable companies have experienced email fraud. In these scams, individuals received an email linked to a website that looks like it came from the reputable company, often a bank or other financial institution. The email usually states that there is a problem with the customer's account and requests the customer's Username and Pas sword. This type of scam is called spoofing or phishing. You are the first line of defense against phishing. Never provide your Username and Pa ssword in response to an unsolicited request.

By following a few helpful hints when viewing your email, you can help protect your personal information. Consider the following:

    A legitimate email regarding your credit card account, issued by Barclays Bank Delaware, will always have the four consistent pieces of information outlined above in our Email Security Standards.

    Only open email attachments when you recognize the sender. Attachments are sometimes used to spread computer viruses that could access your personal information.

    Do not include sensitive information such as your full account number, Social Security Number, Username, Pa ssword, Credit Card Validation (CCV) code, ATM/Debit or Credit Card number, or bank account number in emails you send. Barclays will never include such sensitive information in emails we send to you.

    Many fraudulent emails contain spelling or grammatical errors. Do not respond to an email if there are obvious mistakes.

Security is very important to us. If you have any questions or if you wish to validate the authenticity of a communication, you can always contact us securely by calling the phone number listed on the back of your credit card or by logging into our website to send a secure email.

For more details, visit the Internet Education Foundation's Privacy Toolbox located on the Federal Trade Commission's website at www.privacytoolbox.org , or visit any of the Barclaycard affiliated Credit Card As sociations:

 Visa - http://usa.visa.com/merchants/risk_management/online_transaction_safet.html

 MasterCard - http://www.mastercard.com/mel/personal/en/education/index.html

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